Shipping policy

Order process :

We have stocked up some masks in our office and usually send your order on the same day. If your masks are out of stock, we will immediately forward your order to one of the tailor shops we work with and have your masks sewn as fast as possible. In this case it can take up to 3 days for us to send your mask. In any case, you will receive a message as soon as your order has been dispatched.

Delivery times:

Because we want you to receive your goods as fast as possible, we prefer to send our masks as letters instead of parcels.

We use large envelopes and send your masks as a "large letter" by regular mail. It's cheap, quick and the envelope fits in almost every letter box. However, this is why we are currently unable to offer you any form of shipment tracking.

Shipping costs for EU countries:

- 1-10 Masks: € 5.70 (EU, large letter)

- 11-50 Masks: € 16.20 (EU parcel)

- Larger quantities and custom-made products are available on request !

Deliveries abroad:

We have also recently started delivering abroad. Please note that we always deliver "ex works" (EXW) - this means that you have to take care of customs and taxes yourself. This is especially important if you are ordering from countries outside the European Union.